How to Replace an Empty Ink Cartridge in the HP PageWide Pro 477dn series Printer – an Illustrated Tutorial in 8 Steps


Make sure you purchase the right ink cartridges for your specific printer and printer region or have your old ones refilled. Cartridges are not compatible between different brands, and often not within the same brand. Unlike other inkjet manufacturers, HP often designs its inkjet hardware to use country-specific consumables. When you unbox a new HP inkjet printer and set it up, you install a set of ink tanks that ship with the printer. As you turn on the device and get ready to use it, an initialization sequence localizes it to the country associated with the ink cartridges you installed.

HP recommends that you use Original HP ink cartridges. XL or X (Extra Large) cartridges cost more but do provide better value in the long run. The XL/X versions of the cartridges for your HP PageWide Pro 477dn series will be able to print about three times the pages of a regular A cartridge. Our advice is that if you print often, go with X. However, ink can dry up. So if you are not a frequent printer, go with the regular A cartridges.

You can check the estimated ink levels from the printer software, from the printer control panel and from the Embedded Web Server (EWS).

To check the estimated ink levels from the printer control panel:
– Open the control panel dashboard (swipe the dashboard tab at the top of any screen downward, or touch the dashboard area on the home screen).
– On the control panel dashboard, touch the Ink Icon (see below) to check the estimated ink levels.

Ink level alerts and indicators provide estimates for planning purposes only. When you receive a low-ink alert, consider having a replacement cartridge available to avoid possible printing delays. You do not have to replace the cartridges until you are prompted to do so. HP recommends that you replace any missing cartridges as soon as possible to avoid print quality issues. Also, to prevent print-quality problems, turn off the product by using the power button on the front only. Do not unplug the product, turn off the powerstrip, or use any other method. Never turn off the printer when ink cartridges are missing.

Which ink cartridges do I need for my HP PageWide Pro 477dn series Printer?

For your US HP PageWide Pro 477dn series Printer you need a
HP 972 Black Ink Cartridge and 3 color cartridges: HP 972 Cyan, HP 972 Magenta and HP 972 Yellow. Note that regular cartridges are marked with an A behind the cartridge number. XL cartridges have an X behind the number.

For your European or UK HP PageWide Pro 477dn series Printer you need a HP 913 OR HP 973 Black Ink Cartridge. You also need 3 color cartridges: HP 913 OR HP 973 Cyan, HP 913 OR HP 973 Magenta and HP 913 OR HP 973 Yellow. Note that regular cartridges are marked with an A behind the cartridge number. XL cartridges have an X behind the number.

Replace the cartridges

1. Turn the printer on by pressing the power button, if it is not already turned on. Wait until the product is idle and silent before continuing.

2. Load Letter, A4, or Legal unused plain white paper into the paper tray.

Remove the empty cartridge
3. Open the cartridge access door. Wait until the printer is idle and silent before you continue.

4. Find the cartridge you want to replace. Push the old cartridge inward to unlock and release it.. Now, grasp the edge of the old cartridge and then pull the cartridge straight out to remove it.

Insert new cartridge
5. Remove the new ink cartridge from its packaging. Be careful to touch only the black plastic on the cartridge. Do not touch the metal contacts on the cartridge. Fingerprints on the contacts can cause connection errors.

6. Hold the new cartridge so that the cartridge contacts face the printer. Using the color-coded letters for help, slide the ink cartridge into the empty slot until until it clicks into place and it is securely installed in the slot.

7. Repeat steps 4 through 6 for each ink cartridge you are replacing. Make sure no ink cartridge is sticking out farther than the others. If an ink cartridge is sticking out, push it until it snaps into place.

8. Close the print-carriage access door and wait until the warm-up sequence finishes and your printer is quiet before you proceed.

Align the printhead only if necessary.
The printer automatically aligns the printhead during the initial setup. You might want to use this feature when the printer status page shows streaking or white lines through any of the blocks of color or if you are having print quality issues with your printouts. You can align the printhead from the printer’s control panel.

From the printer control panel:
– Open the control panel dashboard (swipe the dashboard tab at the top of any screen downward, or touch the dashboard area on the home screen).
– On the control panel dashboard, touch the setup icon (gear).

– Touch Printer Maintenance, and then touch Align Printhead.

How to Replace an Empty Ink Cartridge in the HP PageWide Pro 477dw series Printer – an Illustrated Tutorial in 8 Steps


Make sure you purchase the right ink cartridges for your specific printer and printer region or have your old ones refilled. Cartridges are not compatible between different brands, and often not within the same brand. Unlike other inkjet manufacturers, HP often designs its inkjet hardware to use country-specific consumables. When you unbox a new HP inkjet printer and set it up, you install a set of ink tanks that ship with the printer. As you turn on the device and get ready to use it, an initialization sequence localizes it to the country associated with the ink cartridges you installed.

HP recommends that you use Original HP ink cartridges. XL or X (Extra Large) cartridges cost more but do provide better value in the long run. The XL/X versions of the cartridges for your HP PageWide Pro 477dw series will be able to print about three times the pages of a regular A cartridge. Our advice is that if you print often, go with X. However, ink can dry up. So if you are not a frequent printer, go with the regular A cartridges.

You can check the estimated ink levels from the printer software, from the printer control panel and from the Embedded Web Server (EWS).

To check the estimated ink levels from the printer control panel:
– Open the control panel dashboard (swipe the dashboard tab at the top of any screen downward, or touch the dashboard area on the home screen).
– On the control panel dashboard, touch the Ink Icon (see below) to check the estimated ink levels.

Ink level alerts and indicators provide estimates for planning purposes only. When you receive a low-ink alert, consider having a replacement cartridge available to avoid possible printing delays. You do not have to replace the cartridges until you are prompted to do so. HP recommends that you replace any missing cartridges as soon as possible to avoid print quality issues. Also, to prevent print-quality problems, turn off the product by using the power button on the front only. Do not unplug the product, turn off the powerstrip, or use any other method. Never turn off the printer when ink cartridges are missing.

Which ink cartridges do I need for my HP PageWide Pro 477dw series Printer?

For your US HP PageWide Pro 477dw series Printer you need a
HP 972 Black Ink Cartridge and 3 color cartridges: HP 972 Cyan, HP 972 Magenta and HP 972 Yellow. Note that regular cartridges are marked with an A behind the cartridge number. XL cartridges have an X behind the number.

For your European or UK HP PageWide Pro 477dw series Printer you need a HP 913 OR HP 973 Black Ink Cartridge. You also need 3 color cartridges: HP 913 OR HP 973 Cyan, HP 913 OR HP 973 Magenta and HP 913 OR HP 973 Yellow. Note that regular cartridges are marked with an A behind the cartridge number. XL cartridges have an X behind the number.

Replace the cartridges

1. Turn the printer on by pressing the power button, if it is not already turned on. Wait until the product is idle and silent before continuing.

2. Load Letter, A4, or Legal unused plain white paper into the paper tray.

Remove the empty cartridge
3. Open the cartridge access door. Wait until the printer is idle and silent before you continue.

4. Find the cartridge you want to replace. Push the old cartridge inward to unlock and release it. Now, grasp the edge of the old cartridge and then pull the cartridge straight out to remove it.

Insert new cartridge
5. Remove the new ink cartridge from its packaging. Be careful to touch only the black plastic on the cartridge. Do not touch the metal contacts on the cartridge. Fingerprints on the contacts can cause connection errors.

6. Hold the new cartridge so that the cartridge contacts face the printer. Using the color-coded letters for help, slide the ink cartridge into the empty slot until until it clicks into place and it is securely installed in the slot.

7. Repeat steps 4 through 6 for each ink cartridge you are replacing. Make sure no ink cartridge is sticking out farther than the others. If an ink cartridge is sticking out, push it until it snaps into place.

8. Close the print-carriage access door and wait until the warm-up sequence finishes and your printer is quiet before you proceed.

Align the printhead only if necessary.
The printer automatically aligns the printhead during the initial setup. You might want to use this feature when the printer status page shows streaking or white lines through any of the blocks of color or if you are having print quality issues with your printouts. You can align the printhead from the printer’s control panel.

From the printer control panel:
– Open the control panel dashboard (swipe the dashboard tab at the top of any screen downward, or touch the dashboard area on the home screen).
– On the control panel dashboard, touch the setup icon (gear).

– Touch Printer Maintenance, and then touch Align Printhead.